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Frequently Asked Questions

1. How do we start working together?

Working with us is simple and efficient. Start by reaching out to us with details about your creative needs. Here’s the key information we’ll need:

 

  • What product(s) do you need photographed or filmed? Any existing photos or examples of competitors’ products are helpful.

  • How many photos or videos do you require per product?

  • What type of photography or videography do you need (e.g., white background, lifestyle, studio)?

  • Do you have a budget range in mind? This helps us tailor our services to meet your needs.

 

Once we have all the details, we’ll create a custom package for your approval. A 50% deposit is required to start the project. Throughout the process, we’ll keep you updated, provide previews for feedback, and finalize the assets upon your approval after receiving the remaining balance.

 

2. What types of product photography services do you offer?

At Kuva Creative Agency, we specialize in:

 

  • White Background Product Photography: Ideal for e-commerce and catalog needs.

  • Lifestyle Product Photography: Perfect for showcasing products in real-life settings.

  • Studio Product Photography: High-end, stylized images to highlight your product’s features.

 

Our photography services are tailored for e-commerce businesses, Amazon sellers, and small to medium-sized businesses needing high-quality visuals for websites, social media, and digital ads.

 

3. What is included in your 7-image Amazon product photography package?

Our 7-image Amazon product photography package is designed to showcase your product from all angles and highlight its features. The package includes:

 

  • Main Hero Image: A high-quality, white background image of your product.

  • Lifestyle Images: Photos that show your product in use or in a real-world setting.

  • Infographic Image: A graphic combining text and visuals to communicate essential details.

  • Packaging or Scale Image: An image showing the product’s packaging or scale in comparison to other objects.

 

This package is ideal for Amazon listings, ensuring your product stands out and meets Amazon’s image guidelines.

 

4. Do you offer videography services for products?

Yes, we provide professional videography services designed for digital advertising on platforms like Facebook and Instagram. Whether you need short-form videos or full-length product showcases, we’ve got you covered.

 

5. How do you create Facebook and Instagram ads?

We create Facebook and Instagram ads that are tailored to your brand’s identity and target audience. Our process includes:

 

  • Strategy Development: Understanding your goals and audience to create an effective ad strategy.

  • Storyboarding: Planning the visual and narrative elements of the ad.

  • Content Creation: Shooting high-quality videos and images designed for social media.

  • Editing and Optimization: Editing the content for each platform, optimizing for engagement, and ensuring it meets all ad requirements.

 

Whether you’re promoting a new product, running a sale, or building brand awareness, our ads are crafted to drive results.

 

6. What if I’m not satisfied with the photos or videos?

Your satisfaction is our top priority. We include a revision process in our packages to ensure the final images and videos meet your expectations. We work closely with you to refine the visuals until you’re completely satisfied.

 

7. Do your packages include retouching and editing services?

Absolutely. All our photography and videography packages include professional retouching and editing to ensure your product images and videos look polished and ready for use.

 

8. Do you offer discounts or bundle deals?

We offer discounts on bulk orders and have various bundle deals available. Additionally, we can establish monthly retainers for clients needing consistent content, such as 10 product photos for social media each month.

 

9. How long does it take to complete a project?

Project timelines vary based on scope, but typically, you can expect delivery within 1-2 weeks after the shoot. Rush services are available for an additional fee. We always provide a rough estimate as we discuss your creative project in advance.

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10. What are your payment terms?

To book your session, we require a 50% deposit. The remaining balance is due upon your approval of the final images or videos. We accept various payment methods for your convenience.

 

11. How do I send my products to you for photography?

You can ship your products directly to our studio. We’ll provide the shipping address once the project scope is confirmed. If you need your products returned after the shoot, please include a return shipping label.

 

12. Do you offer on-location photography services?

Currently, we operate from our studio. However, for select projects, we can discuss on-location shoots if you’re based in Toronto, Canada.

 

13. Can you handle seasonal or promotional product shoots?

Yes, we specialize in seasonal and promotional shoots, including holiday-themed product photography and videography. Our clients particularly appreciate these services for creating engaging seasonal social media content and eye-catching Facebook ads.

 

14. What file formats do you deliver?

We deliver images in high-resolution JPEG or PNG formats, suitable for web and print. Videos are provided in MP4 format, optimized for online use. If you require specific formats, let us know, and we’ll accommodate your needs.

 

15. Can you handle product photography for international clients?

Yes, we work with clients from all over the world. As long as you can ship your products to our studio, we can handle the rest. We’ll ensure your products are photographed and returned promptly

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